Essex Car Buyer - FAQs

FREQUENTLY ASKED QUESTIONS

these are some of our most often asked questions, however, if the answer you require is not here, please contact us - we will be happy to help.

Courteous car buying professionals...

HOW WILL YOU PAY ME FOR MY CAR?

We pay with cleared funds - either a Bankers Draft or Bank Transfer directly into your bank account is the most secure way. Paying with cash can create security risks, which are unnecessary and unwise!

Call us and discuss the method of payment that best suits you. We pay for your car when we collect it - no waiting for your money!

HOW DO YOU VALUE MY CAR?

We use the information that you provide for us, along with up to the minute data bases, our 30 + years of experience and our many trade contacts to allow us to provide an accurate quote for your specific car and not a computer generated quote for a generic car that may be subject to re-evaluation once you have taken your car to the buyer. As we come to you, the onus is on us to provide you with a quote that will buy the car. This is the reason for our thorough research into your specific car prior to us calling you with a price.

WHICH TYPES OF CARS DO YOU BUY?

We will buy most makes & models

We buy all types of cars including
Right Hand Drive (RHD) cars, Left Hand Drive (LHD) cars, American cars, Imported cars, Classic cars, Vintage cars, Motorhomes, Caravans, Motorcycles / Motorbikes, Pick-up Trucks, 4x4s, 4 Wheel Drive cars, People Carriers, 7 Seaters

I HAVE LOST MY LOGBOOK - WILL YOU BUY MY CAR?

We must have the logbook/ V5 document to be able to buy your car from you. If you do not have one you can apply for a new one by completing a V62 form and sending it to the DVLA (address on the form) which you can get from the post office or online at;
http://www.direct.gov.uk/en/Diol1/DoItOnline/DG_4017825
If the car is registered in your name, DVLA have an express service available.

I HAVE OUTSTANDING FINANCE ON MY CAR - CAN I SELL MY CAR?

Yes, you can sell your car but the finance must be paid in full.

There are two options available to you;

• you can settle your balance directly with your finance company - we will need written confirmation from them that they have received full & final, cleared payment when we collect your car
• We can settle the finance for you - you will need to contact your finance company to obtain a settlement figure (data protection laws require that you obtain this figure). We require written confirmation of the outstanding balance from them - we can then simply deduct this amount from the valuation of the car, and pay it on your behalf.

NB - If you owe more than the valuation of the car to the finance company - you will need to pay the outstanding amount prior to us collecting the car - we will require written confirmation of this from your finance company when we collect your car. Alternatively, you can pay us the difference, in the form of a Bankers Draft made payable to your finance company.

IS YOUR WORKING DAY FLEXIBLE? I WORK VERY LONG HOURS

Yes, it is, we understand that you may live in Essex but work elsewhere and/or work long hours, so we will be as flexible as possible. We can offer evening, weekend and Bank holiday appointments and can collect your car during your working day - during your lunch break, when you finish, whichever suits you. We are also happy to offer early morning appointments.